Personal Information
Organization / Workplace
India India
Occupation
DGM , Quality and Training Leader, Kolkata at Concentrix / IBM
Industry
Human Resources / Recruitment
About
Seasoned management professional offering 13+ years of experience in consulting by the use of LEAN Six Sigma, Project Management (Prince2 / PMP), OPEX, and Change Management methodology.
Handled projects on Contract Process Reengineering, Quality processes, Process Audit, Compliance set-up, Foreign Client Relationship Management, Metrics Management, Financial roadmap co-ordination, and handling shared services;
Extensive background in handling BPO Web based – eMail /Back-end transaction processing, and BPO Voice based (In-Bound and Out-bound) Customer Service Solutions processes under diverse domain - Telecom, Insurance, Utility and Technical Services. Possess superior skills in dat...
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