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Bengaluru Area, India India

Team Leader- Network operations & Major Incident Management

Technology / Software / Internet

 An astute and result oriented professional with 8 plus years of career coupled with demonstrated capability in IT Operations, Service Delivery Operations, Incident and Process Management..  Thorough professional with solid experience in formulating robust IT strategies while managing & leading teams for running successful Service Delivery & Process Operations; developing Business Continuity Plans, Procedures, SLAs and Service Standards for Business Excellence.  Experience in providing incident management services within specified TAT; deft in performing quality analysis of Incidents and creating work flows to enhance Incident Resolution.  ITIL Certified with a clear underst...