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Chennai Area, India India

Sr Director - Workforce Optimization, Analytics & Audits to Enhance Profits in Call Centers & Back Office

Human Resources / Recruitment

I have led planning for $2+ Billion Revenues & 150+ Million Man-Hours. Sold 3000+ Seats Worth $5+ Mn. Enhanced profits over $10Mn to Bottom Line. As a leader, my job is to provide maximum value to my Customers, Business and People simultaneously through Thought Leadership and solving business probelms. I have Delivered significant Productivity Improvements, Profitability Gains, Performance momentum and Growth multiple times in the last 2 Decades. I have rich & diverse experience in Setting-up Functions & Teams, Transforming Processes & Teams, Driving Productivity & Change, PnL & Client Management, Developing Leaders & Teams in Workforce Planning, Operations, Vendor Management, Sales, T...