More than 9 years of rich experience in Operations, Coaching, Soft Skills Training, Learning & Development and People Management. Training Professional with Expertise in designing processes for training interventions and managing overall functioning and implementation of processes. Strong acumen to research & develop content to suit organizational requirements and fill dearth of skills. Expertise in Customer Service and great understanding of credit cards and AML businesses.
Proven track record of accomplishments in Outsourced Business Processes, Customer Service, Customer Service Improvement Projects, Inter Personal Skill Enhancement Programs, Cards Banking Underwriting, Visual Manageme...