I come with 24+ years of work experience, with initial 10 years spent in Sales and Marketing and 12+ years with BPO Industry. My goal is to work with team to achieve higher performance, quality service and lower costs through reengineering of business processes. I have gathered wide domain knowledge in the area of Operations, Customer Service, Training, Sales, and General Management. I have a persistent, entrepreneurial attitude that helps in business growth and results. I am a process driven person who believes in following basics. Very strong on process adherence and developing audit check points to ensure team is compliant to avoid slips.