Primary skills are Service Delivery, Service Excellence, Account Mgmt and Program Mgmt
16 Years Experience in Remote Infrastructure and Managed Service Support
Key responsibilities - Managing all aspects of the service delivery operations, customer interaction and working with peers to drive strong people management and implement quality initiatives. This role is also responsible for developing an organization prepared to handle people and business growth, group level financial responsibilities and regular business change, while delivering responsive and quality support services to all customer segments. Will have end to end responsibility for the cluster / specialties performance.
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