Personal Information
Organization / Workplace
Venezuela Venezuela
Occupation
Service Delivery Manager (TAM)
Industry
Technology / Software / Internet
Website
http://www.raul-diaz.comAbout
Serve as trusted advisor and primary point-of-contact for largest public and private customers with Microsoft Premier Service contracts; includes central banks, oil, and telecommunications organizations. Identify, propose, sell, and manage service contracts for customers. Coordinate with engineering team and customers on variety of projects such as technology repairs and training. Monitor customer service KPI. Liaise between customers and technical support teams as needed for incident escalations
Achievements:
• Pioneered all aspects of Premier Open Workshops for customer training including all processes, logistics, and workflows for current and future operation.
• Turned team into...
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