Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
IT Strategist at Dubai Customs
Industry
Government / Military
About
• Developed strategies for Smart Transformation, Innovation Management, Mobile Services Delivery, Service Delivery Channel Selection as well as formulated strategic IT plans to successfully align the IT initiatives with corporate and Dubai Smart Government strategies
• Facilitated developing framework for IT Project Portfolio utilizing internal and external strategic alignment, innovation qualification, implementation feasibility, business maturity, customer feedback and financial constraints.
• Designed and conducted customer engagement sessions to educe customer expectation and improve customer experience through service improvement initiatives in line with Dubai Model for Government S...
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