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Retail Technology is constantly changing – there are no surprises in that statement. Many retailers are challenged to understand the lure of omni-channel, real customer engagement and loyalty, and how mobility platforms impact staff and customers. All while managing costs and slim margins across the entire value chain. It is also not surprising that IT and Business leaders are challenged by navigating the details of technical implementations required to deliver real business value. 

That’s where I come in.

Having spent 14 years at the coal face of Retail operations, from shop floor Store Operations to Category Management, Logistics, Marketing and IT I understand how Retail works an...

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