A passionate training professional with over a decade of experience in managing training function, end to end. A people's person with strong ability to connect with people & influence with out authority. I have managed the contact center training function, in various roles, spanning from facilitation to the vendor management. This vast spectrum has given me an immense learning and groomed me into a knowledgeable training professional and stretched my capabilities to work in some highly complex and ambiguous environments. In my current role of Learning & Development program manager I am responsible for managing the allocated contact centers supporting APAC, EMEA and NA geos for all the t...