Customer Experience | CX Research | Design Thinking
Industry
Technology / Software / Internet
About
I love experience design. If I didn鈥檛 have bills, I鈥檇 do it for free.
I believe if you really understand customer behaviour & continuously design & optimise your offering around how people can, want, or need to use it rather than force them to adapt, you鈥檒l succeed.
I think what I do is pretty important because when your business delights customers the rewards carry great weight & meaning for everyone & when you understand what people need you鈥檙e halfway to delivering something truly remarkable.
After all, isn鈥檛 that what we all want to do? I do.
Expertise:
- eCommerce strategy
- Senior digital project management & delivery
- User experience
- Stakeholder management & workshops
- SEM,...
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