Ricardo Guedes
Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Occupation
GFI Telecommunications Engineer - Service Assurance Center at Vodafone Portugal
Industry
Telecom / Mobile
About
Telecommunications technician.
Responsible for detecting, analyzing, troublheshooting and reporting problems on all systems linked to the Services of Vodafone.
SIBS circuits connected to clients wiht TX, UMTS, IMS and GSM technologies, as well as responsible for the analysis, solution and reporting in the customer's Core Network area.
Solving customer complaints.
Service Desk with other Opco from the Vodafone group.
Service Desk with teams of 2nd line of Services and Core Network areas.
Service Desk with other operators.
Applications in the area of ​​Services:
IN / Billing & Corp: EMRS, TSP (Vpn¡|s), Vodafone Home, Voice ADSL, ESM, OZI,
OneNet Service (PT), OneNet Service (UK), Tariffs (...
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