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Execution of technical and strategic leadership in the development, implementation, communication and maintenance of ITS continual process improvement policies, procedures, reporting and systems.

ACCOMPLISHMENTS:
• Designed and patented a methodology for balanced scorecard design
• Redesign and implementation of ITS SDLC Business Analysis Standards 
• Design and implementation of Yale ITIL Continual Process Improvement (CPI) standards
• Designed and implemented the Yale ITS online Lean/Six Sigma training program
• Designed and implemented the ITS Quarterly Business Report
• Article/Case Study on Performance Management and Metric Design published in EDUCAUSE Research Journal
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