Having more than decade years of experience with a rich & diverse experience in the IT industry spanning areas of IT Service Management Consulting, Application Development & Maintenance. Work assignments include solution design, Integration, service modeling & IT service management consulting involving processes such as Incident, Service Level, Configuration, Change & Release, Supplier & Business Relationship Management.
Specialties:
ITSM Technology
Integration of ITSM tool with Other Tools.
ServiceNow /SNOW
ITIL Processes
CA Unicenter Service Desk