Personal Information
Organization / Workplace
Houston, Texas Area United States
Occupation
Customer experience/ contact center consulting practice lead/consultant
Industry
Technology / Software / Internet
Website
http://www.robertlamb.nameAbout
Robert Lamb is a proven Practice Lead for Contact Center consulting services, currently delivering consulting for clients of CDW, one of world's leading contact center firms. Prior, he led AT&T's contact center practice growing revenue from $1.3M to $22.4M. He expanded consulting value by developing asset-based and graphically oriented consulting deliverables, introduced new services to capitalize on customer contact trends and cloud contact centers, and expanded services to incorporate innovation.
Robert provides customer contact thought leadership in the strategy, design and development of virtual omni-channel contact center solutions to enterprise, medium business and public sector cu...
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