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Job Summary

Provide support on escalated technical  inquiries from Analysts and Specialists; diagnose reported problems or configuration issues and recommend possible solutions. 


Essential Functions


• Provide technical support to customers via phone and email for Ginger Webs products:  

  OMR software
  Test Analytic. 
  Question Bank, 
  Think Exam Lab pro. 

  Answer technical inquiries, diagnose reported problems or configuration issues, 
  recommend possible solutions, follow issue through to resolution or escalate if no 
  resolution can be found.

• Document all technical inquiries and customer-reported problems in the customer tracking 
  database and in the escalation t...

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