- dealing with enquiries in person and by post, email and phone;
- publicising the centre's services and assisting with the marketing of other local amenities;
- identifying, implementing and monitoring commercial opportunities;
- ICT work, including website development, e-commerce and online booking;
- controlling and monitoring the budget of the Tourist Information Centre;
- gathering information about and working with local businesses and visitor attractions;
- producing marketing literature;
- recruiting, training, managing, appraising and motivating staff.