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Egypt Egypt

Training Supervisor

Human Resources / Recruitment

− Provide and follow up on TLs training program. − Implementing new customer care programs. − Carrying out necessary corrective actions and improvement plans for detected customer care performance gaps. − Managing training schedules/programs as required. − Identifying companies’ training needs and recommend the proper training modules for eligible individuals. − Documenting and applying skills requirements for all the positions that interact in a direct way with the customers, and identifying the areas needs to be recruited for and trained for. − Applying the skills and knowledge verification process in order to cover and measure the accurate and proper delivery of info...