/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: 062742 https://cdn.slidesharecdn.com/profile-photo-062742-48x48.jpg?cb=1523452037 An established and well grounded Senior Manager with 15+ years of progressive and diverse experience in the Customer Service and Contact Centre profession. I excel at combining leadership with implementation and am well known for translating goals into actionable strategies that deliver results. I am adept at identifying process gaps and risks and taking the necessary steps to mitigate those challenges by collaborating with strategic partners to remove roadblocks, solve customer issues and improve the overall customer experience all while balancing the interests of the customer and the company. Specialties: Core Competencies: • Leadership & Team Building • Strategy Development