/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: AbdulAziz421 https://cdn.slidesharecdn.com/profile-photo-AbdulAziz421-48x48.jpg?cb=1713352890 • Technical Knowledge enhancement on continuous basis. Technical as well as Managerial • Acquire basic knowledge of Access Network, Core-Network & Systems to better understand the problems and suggest the team members to troubleshoot accordingly. • Ensuring implementation of Complaint Handling SOP. Follow up with junior team members on assigned Trouble Tickets & ensuring that no Complaint is delayed. • Improving CRM updates, selection of correct fault type at time of closing of Trouble Ticket. • Keeping a check on the efficiency of all complaint team members, Making sure that each member exceeds expectations in performance in terms of Trouble Tickets handled and quality of work • Repor...