/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: AbdurahmanJIdris https://cdn.slidesharecdn.com/profile-photo-AbdurahmanJIdris-48x48.jpg?cb=1703822845 * Proven ability to conceptualize, refine and document complex technical solutions in a proposal or architecture document. * 10+ years experience in managing technical support and service desk professionals in 24x7 environments. * Excellent understanding of ITIL and Service Management concepts * Technical Project Management