際際滷shows by User: AbhiMyan / http://www.slideshare.net/images/logo.gif 際際滷shows by User: AbhiMyan / Thu, 21 May 2020 04:13:26 GMT 際際滷Share feed for 際際滷shows by User: AbhiMyan How to Design IVR Survey Campaigns for better Engagement? /slideshow/how-to-design-ivr-survey-campaigns-for-better-engagement/234388273 howtodesignivrcampaignforbetterengagement-200521041326
Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers' response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys. This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like: 1. Set clear goals 2. Set simple questions 3. Implement easy navigation 4. Arrange questions logically 5. Avoid ambiguity 6. Use laymen's terms 7. Use scale based questions with care 8. Pre-test the survey ]]>
Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers' response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys. This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like: 1. Set clear goals 2. Set simple questions 3. Implement easy navigation 4. Arrange questions logically 5. Avoid ambiguity 6. Use laymen's terms 7. Use scale based questions with care 8. Pre-test the survey ]]> Thu, 21 May 2020 04:13:26 GMT /slideshow/how-to-design-ivr-survey-campaigns-for-better-engagement/234388273 AbhiMyan@slideshare.net(AbhiMyan) How to Design IVR Survey Campaigns for better Engagement? AbhiMyan Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers' response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys. This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like: 1. Set clear goals 2. Set simple questions 3. Implement easy navigation 4. Arrange questions logically 5. Avoid ambiguity 6. Use laymen's terms 7. Use scale based questions with care 8. Pre-test the survey <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtodesignivrcampaignforbetterengagement-200521041326-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Interactive Voice Response (IVR) is an automated telephony system that answers incoming calls and records the callers&#39; response to a virtual menu. The response may either be used to conduct a survey or to route calls to the concerned team or agent. IVR is a convenient channel for businesses to interact with their customers seamlessly and conduct surveys. This presentation details a few tips for you to curate a highly engaging IVR survey campaign, like: 1. Set clear goals 2. Set simple questions 3. Implement easy navigation 4. Arrange questions logically 5. Avoid ambiguity 6. Use laymen&#39;s terms 7. Use scale based questions with care 8. Pre-test the survey
How to Design IVR Survey Campaigns for better Engagement? from Abhi Myan
]]> 159 0 https://cdn.slidesharecdn.com/ss_thumbnails/howtodesignivrcampaignforbetterengagement-200521041326-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://public.slidesharecdn.com/v2/images/profile-picture.png I am a tech enthusiast with a specialization in digital marketing. I am currently working at Servetel, a leading Cloud Telephony Service provider in India. www.servetel.in