/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: AgnesLaurent2 https://cdn.slidesharecdn.com/profile-photo-AgnesLaurent2-48x48.jpg?cb=1573547034 Increasing usage and adoption rates of online self-service across channels : online customer service and technical support on orange.fr web and mobile portals and "Orange et moi" mobile applications. www.agnes-laurent.com