/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: AraceliQuindaoTancin https://cdn.slidesharecdn.com/profile-photo-AraceliQuindaoTancin-48x48.jpg?cb=1455727560 • Plans, prepares and organizes task for each team members. • Responsible in training schedulers to utilize the Verint system in scheduling agents for all Qualfon Sites. • Responsible for Scheduling process implementation across all Qualfon Sites. • Leads project implementation for internal projects or developed system. • Provides coaching or mentoring for team improvement. • Ensures team's compliance on company’s policies and procedures. • Demonstrates team work in attaining department, team and personal goals. • Prepares reports for forecasting and scheduling trends to be used by Workforce, Operations and Recruitment department. • Recommends action plans or solu...