ºÝºÝߣshows by User: BarryCollin / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: BarryCollin / Thu, 09 Jun 2016 21:03:32 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: BarryCollin The Contact Center Technical Divide /slideshow/the-contact-center-technical-divide/62910902 connectingislandscontactcenter-160609210332
Representative presentation on addressing the increase of technologies in products and services, and how that change can be addressed by contact centers. Based on the Connecting Islandsâ„¢ approach and system from Barry C. Collin at Collin Group, Inc.]]>
Representative presentation on addressing the increase of technologies in products and services, and how that change can be addressed by contact centers. Based on the Connecting Islandsâ„¢ approach and system from Barry C. Collin at Collin Group, Inc.]]> Thu, 09 Jun 2016 21:03:32 GMT /slideshow/the-contact-center-technical-divide/62910902 BarryCollin@slideshare.net(BarryCollin) The Contact Center Technical Divide BarryCollin Representative presentation on addressing the increase of technologies in products and services, and how that change can be addressed by contact centers. Based on the Connecting Islandsâ„¢ approach and system from Barry C. Collin at Collin Group, Inc. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/connectingislandscontactcenter-160609210332-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Representative presentation on addressing the increase of technologies in products and services, and how that change can be addressed by contact centers. Based on the Connecting Islandsâ„¢ approach and system from Barry C. Collin at Collin Group, Inc.
The Contact Center Technical Divide from Barry C. Collin, IDSA
]]> 300 4 https://cdn.slidesharecdn.com/ss_thumbnails/connectingislandscontactcenter-160609210332-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Transitioning to an Omnichannel Culture by Using the Cultural Middlewareâ„¢ Approach /slideshow/transitioning-to-an-omnichannel-culture-by-using-the-cultureal-middleware-approach/52299746 omnichannelculture-barrycollin-150901152728-lva1-app6891
Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including: - Perspectives - Understanding - Tools to ensure successful implementation ... of an Omnichannel Culture.]]>
Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including: - Perspectives - Understanding - Tools to ensure successful implementation ... of an Omnichannel Culture.]]> Tue, 01 Sep 2015 15:27:28 GMT /slideshow/transitioning-to-an-omnichannel-culture-by-using-the-cultureal-middleware-approach/52299746 BarryCollin@slideshare.net(BarryCollin) Transitioning to an Omnichannel Culture by Using the Cultural Middlewareâ„¢ Approach BarryCollin Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including: - Perspectives - Understanding - Tools to ensure successful implementation ... of an Omnichannel Culture. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/omnichannelculture-barrycollin-150901152728-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including: - Perspectives - Understanding - Tools to ensure successful implementation ... of an Omnichannel Culture.
Transitioning to an Omnichannel Culture by Using the Cultural Middlewareâ„¢ Approach from Barry C. Collin, IDSA
]]> 465 7 https://cdn.slidesharecdn.com/ss_thumbnails/omnichannelculture-barrycollin-150901152728-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-BarryCollin-48x48.jpg?cb=1669612130 While many focus on digitization of the back-end and marketing in digital transformation, my specialty is making my clients' products and services absolutely essential to customers via digital augmentation. That means blending digital elements (ranging from new mobile applications to the Internet of Things (IoT), the Industrial Internet, Artificial Intelligence (AI), and more with physical-world products to add tremendous value. Personal Passion: Understanding and overcoming resistance to digital initiatives. Developed while a Senior Research Fellow at at prominent Institute using the resources of Stanford University, I share this information and how-to's widely on my personal site (bar... www.DriveAndAdapt.com https://cdn.slidesharecdn.com/ss_thumbnails/connectingislandscontactcenter-160609210332-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/the-contact-center-technical-divide/62910902 The Contact Center Tec... https://cdn.slidesharecdn.com/ss_thumbnails/omnichannelculture-barrycollin-150901152728-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/transitioning-to-an-omnichannel-culture-by-using-the-cultureal-middleware-approach/52299746 Transitioning to an Om...