/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: BilalRajaCitrixCTPAV https://cdn.slidesharecdn.com/profile-photo-BilalRajaCitrixCTPAV-48x48.jpg?cb=1666448557 IT specialist in Computer Sciences with additional qualifications in IT Planning & Operations, CITRIX, CTP and AVAYA Contact Center Technology designations; and detailed knowledge of Project Management, SLAs, RFP/RFQ, IT Helpdesk Management, Data Center, VERITAS backup, Microsoft/Linux/SUN Servers Administration, AVAYA VoIP technologies, Oracle/ SQL Server, Reporting, Blue pumpkin, WFMS, Teleproxy, Voice Portal, LAN/WAN and best practices. Eight years of experience in design, Implementation and deployment of IT solutions providing support to the Customer Care for 24x7 to handle more than 38 Million Customers base and Management of critical operation at Mobilink PMCL Nationwide.