/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: BprasadPrasad https://cdn.slidesharecdn.com/profile-photo-BprasadPrasad-48x48.jpg?cb=1523265888 PMP and ITIL Certified IT professional with 16 plus years of IT experience and seeking assignments in IT Service Delivery, Data Centre Management, IT Operations and IT Infra Project Management. Preferable roles : IT Infra Manager / IT Infra Service Delivery Manager / IT Manager Looked at these aspects in earlier roles : * Continuous Service Improvement. * Delivery of services within the SLAs and KPIs. * Ensured quality of services. * Performance reporting. * Team Management. * Service Transition for customers as services are added or removed.