/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: BrandonYu https://cdn.slidesharecdn.com/profile-photo-BrandonYu-48x48.jpg?cb=1489067314 Over 12 years of experience in a Service Delivery role, rising from the ranks covering Tier-1 to Tier-3 support and up to Incident Manager. A strong advocate of proper IT Quality and Service Management standards, an IT trainer and a former University lecturer. Certified in IT Service Management (ITSMS), Information Security Management Systems (ISMS) Audit and Quality Management Systems (QMS) Audit. I can be reached via email: yu.brandon@gmail.com ***Disclaimer: My opinion and posts do not represent those of my employers*** http://people.bayt.com/brandon-yu/?lang=en