際際滷shows by User: BretLSimmons / http://www.slideshare.net/images/logo.gif 際際滷shows by User: BretLSimmons / Mon, 09 Mar 2020 18:24:09 GMT 際際滷Share feed for 際際滷shows by User: BretLSimmons Servant leadership /BretLSimmons/servant-leadership-229950609 servantleadership2020-200309182409
March 9, 2020 Northern Nevada Veterinary Practice Managers Association]]>

March 9, 2020 Northern Nevada Veterinary Practice Managers Association]]>
Mon, 09 Mar 2020 18:24:09 GMT /BretLSimmons/servant-leadership-229950609 BretLSimmons@slideshare.net(BretLSimmons) Servant leadership BretLSimmons March 9, 2020 Northern Nevada Veterinary Practice Managers Association <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servantleadership2020-200309182409-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> March 9, 2020 Northern Nevada Veterinary Practice Managers Association
Servant leadership from Bret Simmons
]]>
274 1 https://cdn.slidesharecdn.com/ss_thumbnails/servantleadership2020-200309182409-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Leading Change /BretLSimmons/leading-change-227054809 leadingchangefeb2019-200205202212
Presentation for Enel Green Power, February 5, 2020]]>

Presentation for Enel Green Power, February 5, 2020]]>
Wed, 05 Feb 2020 20:22:12 GMT /BretLSimmons/leading-change-227054809 BretLSimmons@slideshare.net(BretLSimmons) Leading Change BretLSimmons Presentation for Enel Green Power, February 5, 2020 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/leadingchangefeb2019-200205202212-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Enel Green Power, February 5, 2020
Leading Change from Bret Simmons
]]>
85 0 https://cdn.slidesharecdn.com/ss_thumbnails/leadingchangefeb2019-200205202212-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Service profit chain /slideshow/service-profit-chain-95599156/95599156 serviceprofitchain-180501140727
Presentation for Logistics Leadership Conference May 1, 2018]]>

Presentation for Logistics Leadership Conference May 1, 2018]]>
Tue, 01 May 2018 14:07:27 GMT /slideshow/service-profit-chain-95599156/95599156 BretLSimmons@slideshare.net(BretLSimmons) Service profit chain BretLSimmons Presentation for Logistics Leadership Conference May 1, 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/serviceprofitchain-180501140727-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Logistics Leadership Conference May 1, 2018
Service profit chain from Bret Simmons
]]>
1397 10 https://cdn.slidesharecdn.com/ss_thumbnails/serviceprofitchain-180501140727-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Personal Excellence; presentation for zulily /slideshow/personal-excellence-presentation-for-zulily/76946416 personalexcellencezulily-170614174856
June 14, 2017]]>

June 14, 2017]]>
Wed, 14 Jun 2017 17:48:55 GMT /slideshow/personal-excellence-presentation-for-zulily/76946416 BretLSimmons@slideshare.net(BretLSimmons) Personal Excellence; presentation for zulily BretLSimmons June 14, 2017 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/personalexcellencezulily-170614174856-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> June 14, 2017
Personal Excellence; presentation for zulily from Bret Simmons
]]>
272 5 https://cdn.slidesharecdn.com/ss_thumbnails/personalexcellencezulily-170614174856-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Ncet social media what have we learned sept 2016 /slideshow/ncet-social-media-what-have-we-learned-sept-2016-66534048/66534048 ncetsocialmediawhathavewelearnedsept2016-160929000630
What have we learned about social media? Presentation for NCET, September 28, 2016]]>

What have we learned about social media? Presentation for NCET, September 28, 2016]]>
Thu, 29 Sep 2016 00:06:30 GMT /slideshow/ncet-social-media-what-have-we-learned-sept-2016-66534048/66534048 BretLSimmons@slideshare.net(BretLSimmons) Ncet social media what have we learned sept 2016 BretLSimmons What have we learned about social media? Presentation for NCET, September 28, 2016 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ncetsocialmediawhathavewelearnedsept2016-160929000630-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> What have we learned about social media? Presentation for NCET, September 28, 2016
Ncet social media what have we learned sept 2016 from Bret Simmons
]]>
348 3 https://cdn.slidesharecdn.com/ss_thumbnails/ncetsocialmediawhathavewelearnedsept2016-160929000630-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Servant Leadership /slideshow/servant-leadership-65167454/65167454 servantleadership-160819163836
August 19, 2016]]>

August 19, 2016]]>
Fri, 19 Aug 2016 16:38:36 GMT /slideshow/servant-leadership-65167454/65167454 BretLSimmons@slideshare.net(BretLSimmons) Servant Leadership BretLSimmons August 19, 2016 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servantleadership-160819163836-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> August 19, 2016
Servant Leadership from Bret Simmons
]]>
1054 5 https://cdn.slidesharecdn.com/ss_thumbnails/servantleadership-160819163836-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
NVCPA /slideshow/nvcpa/52855554 nvcpa-150916161127-lva1-app6892
The Truth About Employee Engagement]]>

The Truth About Employee Engagement]]>
Wed, 16 Sep 2015 16:11:27 GMT /slideshow/nvcpa/52855554 BretLSimmons@slideshare.net(BretLSimmons) NVCPA BretLSimmons The Truth About Employee Engagement <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nvcpa-150916161127-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The Truth About Employee Engagement
NVCPA from Bret Simmons
]]>
504 4 https://cdn.slidesharecdn.com/ss_thumbnails/nvcpa-150916161127-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Branding overview /BretLSimmons/branding-overview-51675539 brandingoverview-150815201101-lva1-app6891
Presentation for NAK National Leadership Development Conference, August 15, 2015]]>

Presentation for NAK National Leadership Development Conference, August 15, 2015]]>
Sat, 15 Aug 2015 20:11:01 GMT /BretLSimmons/branding-overview-51675539 BretLSimmons@slideshare.net(BretLSimmons) Branding overview BretLSimmons Presentation for NAK National Leadership Development Conference, August 15, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/brandingoverview-150815201101-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for NAK National Leadership Development Conference, August 15, 2015
Branding overview from Bret Simmons
]]>
437 4 https://cdn.slidesharecdn.com/ss_thumbnails/brandingoverview-150815201101-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Citizenship at Work /slideshow/citizenship-at-work/51645167 citizenshipatwork-150814200424-lva1-app6891
Presentation for UNR Marketing and Communications, August 14, 2015]]>

Presentation for UNR Marketing and Communications, August 14, 2015]]>
Fri, 14 Aug 2015 20:04:24 GMT /slideshow/citizenship-at-work/51645167 BretLSimmons@slideshare.net(BretLSimmons) Citizenship at Work BretLSimmons Presentation for UNR Marketing and Communications, August 14, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/citizenshipatwork-150814200424-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for UNR Marketing and Communications, August 14, 2015
Citizenship at Work from Bret Simmons
]]>
466 5 https://cdn.slidesharecdn.com/ss_thumbnails/citizenshipatwork-150814200424-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Branding Overview Extension /slideshow/branding-overview-extension/49035560 brandingoverviewextension-150605133804-lva1-app6892
Presentation for UNR Cooperative Extension, June 5, 2015]]>

Presentation for UNR Cooperative Extension, June 5, 2015]]>
Fri, 05 Jun 2015 13:38:04 GMT /slideshow/branding-overview-extension/49035560 BretLSimmons@slideshare.net(BretLSimmons) Branding Overview Extension BretLSimmons Presentation for UNR Cooperative Extension, June 5, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/brandingoverviewextension-150605133804-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for UNR Cooperative Extension, June 5, 2015
Branding Overview Extension from Bret Simmons
]]>
823 1 https://cdn.slidesharecdn.com/ss_thumbnails/brandingoverviewextension-150605133804-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Personal Branding AAMAS /slideshow/personal-branding-aamas/48194637 brandingaamas-150515145251-lva1-app6891
Presentation for AAMAS on May 15, 2015]]>

Presentation for AAMAS on May 15, 2015]]>
Fri, 15 May 2015 14:52:51 GMT /slideshow/personal-branding-aamas/48194637 BretLSimmons@slideshare.net(BretLSimmons) Personal Branding AAMAS BretLSimmons Presentation for AAMAS on May 15, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/brandingaamas-150515145251-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for AAMAS on May 15, 2015
Personal Branding AAMAS from Bret Simmons
]]>
401 1 https://cdn.slidesharecdn.com/ss_thumbnails/brandingaamas-150515145251-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Personal Branding: Sacramento Valley Practice Managers Association /slideshow/personal-branding-sacramento-valley-practice-managers-association/48073594 branding-sacramentovalleypracticemanagersassociation-150512231211-lva1-app6892
Presentation for Sacramento Valley Practice Managers Association, May 13, 2015]]>

Presentation for Sacramento Valley Practice Managers Association, May 13, 2015]]>
Tue, 12 May 2015 23:12:11 GMT /slideshow/personal-branding-sacramento-valley-practice-managers-association/48073594 BretLSimmons@slideshare.net(BretLSimmons) Personal Branding: Sacramento Valley Practice Managers Association BretLSimmons Presentation for Sacramento Valley Practice Managers Association, May 13, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/branding-sacramentovalleypracticemanagersassociation-150512231211-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Sacramento Valley Practice Managers Association, May 13, 2015
Personal Branding: Sacramento Valley Practice Managers Association from Bret Simmons
]]>
416 4 https://cdn.slidesharecdn.com/ss_thumbnails/branding-sacramentovalleypracticemanagersassociation-150512231211-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Embracing and Leading Change /slideshow/embracing-and-leading-change-47786200/47786200 change-nvwealthcounselforum-150505121753-conversion-gate02
Presentation for Nevada Wealth Counsel Forum, May 6, 2015, Las Vegas, NV]]>

Presentation for Nevada Wealth Counsel Forum, May 6, 2015, Las Vegas, NV]]>
Tue, 05 May 2015 12:17:53 GMT /slideshow/embracing-and-leading-change-47786200/47786200 BretLSimmons@slideshare.net(BretLSimmons) Embracing and Leading Change BretLSimmons Presentation for Nevada Wealth Counsel Forum, May 6, 2015, Las Vegas, NV <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/change-nvwealthcounselforum-150505121753-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Nevada Wealth Counsel Forum, May 6, 2015, Las Vegas, NV
Embracing and Leading Change from Bret Simmons
]]>
749 1 https://cdn.slidesharecdn.com/ss_thumbnails/change-nvwealthcounselforum-150505121753-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Embracing and Leading Change /slideshow/embracing-and-leading-change-47555153/47555153 bretsimmonschange-150429055541-conversion-gate02
Presentation for PRSA Sierra Chapter, Elevate Your PRactice Professional Development Workshop, April 29, 2015]]>

Presentation for PRSA Sierra Chapter, Elevate Your PRactice Professional Development Workshop, April 29, 2015]]>
Wed, 29 Apr 2015 05:55:40 GMT /slideshow/embracing-and-leading-change-47555153/47555153 BretLSimmons@slideshare.net(BretLSimmons) Embracing and Leading Change BretLSimmons Presentation for PRSA Sierra Chapter, Elevate Your PRactice Professional Development Workshop, April 29, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bretsimmonschange-150429055541-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for PRSA Sierra Chapter, Elevate Your PRactice Professional Development Workshop, April 29, 2015
Embracing and Leading Change from Bret Simmons
]]>
501 5 https://cdn.slidesharecdn.com/ss_thumbnails/bretsimmonschange-150429055541-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Embracing and Leading Change /BretLSimmons/embracing-and-leading-change embracingandleadingchange-150421073324-conversion-gate01
Presentation for Carson Valley Leadership Program, April 21, 2015]]>

Presentation for Carson Valley Leadership Program, April 21, 2015]]>
Tue, 21 Apr 2015 07:33:24 GMT /BretLSimmons/embracing-and-leading-change BretLSimmons@slideshare.net(BretLSimmons) Embracing and Leading Change BretLSimmons Presentation for Carson Valley Leadership Program, April 21, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/embracingandleadingchange-150421073324-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Carson Valley Leadership Program, April 21, 2015
Embracing and Leading Change from Bret Simmons
]]>
526 3 https://cdn.slidesharecdn.com/ss_thumbnails/embracingandleadingchange-150421073324-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Choices of Leadership /slideshow/choices-of-leadership-46945847/46945847 choicesofleadership4-150413123011-conversion-gate01
Presentation for Nevada Dietetic Association Annual Meeting, April 17, 2015]]>

Presentation for Nevada Dietetic Association Annual Meeting, April 17, 2015]]>
Mon, 13 Apr 2015 12:30:11 GMT /slideshow/choices-of-leadership-46945847/46945847 BretLSimmons@slideshare.net(BretLSimmons) Choices of Leadership BretLSimmons Presentation for Nevada Dietetic Association Annual Meeting, April 17, 2015 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/choicesofleadership4-150413123011-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Nevada Dietetic Association Annual Meeting, April 17, 2015
Choices of Leadership from Bret Simmons
]]>
299 1 https://cdn.slidesharecdn.com/ss_thumbnails/choicesofleadership4-150413123011-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
NCET Blogging 101 /BretLSimmons/ncet-blogging-101 ncetblogging-150225112955-conversion-gate02
Presentation to NCET, February 25, 2015 on how to get started blogging for business or personal brand]]>

Presentation to NCET, February 25, 2015 on how to get started blogging for business or personal brand]]>
Wed, 25 Feb 2015 11:29:55 GMT /BretLSimmons/ncet-blogging-101 BretLSimmons@slideshare.net(BretLSimmons) NCET Blogging 101 BretLSimmons Presentation to NCET, February 25, 2015 on how to get started blogging for business or personal brand <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ncetblogging-150225112955-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation to NCET, February 25, 2015 on how to get started blogging for business or personal brand
NCET Blogging 101 from Bret Simmons
]]>
662 4 https://cdn.slidesharecdn.com/ss_thumbnails/ncetblogging-150225112955-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Should You Hire for Personality or Attitude? /slideshow/should-you-hire-for-personality-or-attitude/42307350 personalityorattitudes-141203083026-conversion-gate02
Leadership and Learning Conference, December 3, 2014]]>

Leadership and Learning Conference, December 3, 2014]]>
Wed, 03 Dec 2014 08:30:26 GMT /slideshow/should-you-hire-for-personality-or-attitude/42307350 BretLSimmons@slideshare.net(BretLSimmons) Should you hire for personality or attitude? BretLSimmons Leadership and Learning Conference, December 3, 2014 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/personalityorattitudes-141203083026-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Leadership and Learning Conference, December 3, 2014
Should you hire for personality or attitude? from Bret Simmons
]]>
2003 7 https://cdn.slidesharecdn.com/ss_thumbnails/personalityorattitudes-141203083026-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Embracing Change /slideshow/embracing-change-41210750/41210750 embracingchange3-141106090756-conversion-gate02
Presentation for Barrick Gold Corporation, November 7, 2014]]>

Presentation for Barrick Gold Corporation, November 7, 2014]]>
Thu, 06 Nov 2014 09:07:56 GMT /slideshow/embracing-change-41210750/41210750 BretLSimmons@slideshare.net(BretLSimmons) Embracing Change BretLSimmons Presentation for Barrick Gold Corporation, November 7, 2014 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/embracingchange3-141106090756-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for Barrick Gold Corporation, November 7, 2014
Embracing Change from Bret Simmons
]]>
764 3 https://cdn.slidesharecdn.com/ss_thumbnails/embracingchange3-141106090756-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
Embracing Change /slideshow/embracing-change-40638032/40638032 embracingchange2-141023083115-conversion-gate01
Presentation for UNR Extended Studies, October 23. 2014]]>

Presentation for UNR Extended Studies, October 23. 2014]]>
Thu, 23 Oct 2014 08:31:15 GMT /slideshow/embracing-change-40638032/40638032 BretLSimmons@slideshare.net(BretLSimmons) Embracing Change BretLSimmons Presentation for UNR Extended Studies, October 23. 2014 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/embracingchange2-141023083115-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for UNR Extended Studies, October 23. 2014
Embracing Change from Bret Simmons
]]>
653 7 https://cdn.slidesharecdn.com/ss_thumbnails/embracingchange2-141023083115-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0
https://cdn.slidesharecdn.com/profile-photo-BretLSimmons-48x48.jpg?cb=1615916792 My purpose is to change your mind about the value of partnering with others to build healthy, responsible organizations where everyone can thrive. I speak and train passionately about leadership, followership, and social media for business www.bretlsimmons.com https://cdn.slidesharecdn.com/ss_thumbnails/servantleadership2020-200309182409-thumbnail.jpg?width=320&height=320&fit=bounds BretLSimmons/servant-leadership-229950609 Servant leadership https://cdn.slidesharecdn.com/ss_thumbnails/leadingchangefeb2019-200205202212-thumbnail.jpg?width=320&height=320&fit=bounds BretLSimmons/leading-change-227054809 Leading Change https://cdn.slidesharecdn.com/ss_thumbnails/serviceprofitchain-180501140727-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/service-profit-chain-95599156/95599156 Service profit chain