/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: CarlosBerlanga https://cdn.slidesharecdn.com/profile-photo-CarlosBerlanga-48x48.jpg?cb=1614129914 8+ years of experience in consultancy, almost 2 as manager in Telco sector and Social & Connected division. Wide knowledge and expertise in both business and IT domains, in multiple functional disciplines, mainly focused around the customers of our clients, their relationships and their engagement. Ability to manage and work with teams, partners and customers. Results-oriented Specialties: Social and Digital Business Customer care CRM Contact Center Multichanneling Processes Project Management