/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: CeciliaWolfson https://cdn.slidesharecdn.com/profile-photo-CeciliaWolfson-48x48.jpg?cb=1584996627 - Solid performance in the development of the front office policies and procedures guidebook - Played key role in the advancement of Resort Trip-advisor rankings from the top 20 to the top 10 - Offer exceptional skill as part of a talented team that obtained the Forbes 4-Star rating 2 years in a row and AAA 4-Diamond award 3 years in a row - Creation of service recovery training modules for the front desk agents - Offered exceptional leadership, training, and problem resolution to the front desk and service express staff Successful Interim Manager during the evening hours and performed night audit duties - Flawless execution of the VIP and Celebrity requests during performances at the... http://imeet.com/cecilia