際際滷shows by User: Ciceroinc / http://www.slideshare.net/images/logo.gif 際際滷shows by User: Ciceroinc / Sun, 09 Feb 2014 13:28:37 GMT 際際滷Share feed for 際際滷shows by User: Ciceroinc Cicero Discovery White Paper /slideshow/cicero-discovery-white-paper/31005136 cicerodiscoverywp-140209132837-phpapp02
Cicero Discovery Delivers Activity Intelligence Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined "expected" business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing. Companies are using Cicero Discovery to - Monitor for potential business rule, compliance, fraud, and company policy issues. - Identify inconsistent workflow or missing steps in given processes. - Publish configured events to stop and start call recording software (or any other purpose). - Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process. - Define an anticipated sequence for a process and report the events as they happen regardless of order. - Distinguish the differences between top and bottom performers. - Pinpoint repetitive and manual tasks that could be automated. - Capture where and when data are cut or copied from applications. - Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks. - Capture, analyze, and focus on Key Performance Indicators and metrics. - Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.). - Improve application usage and better focus/leverage IT investments. ]]>
Cicero Discovery Delivers Activity Intelligence Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined "expected" business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing. Companies are using Cicero Discovery to - Monitor for potential business rule, compliance, fraud, and company policy issues. - Identify inconsistent workflow or missing steps in given processes. - Publish configured events to stop and start call recording software (or any other purpose). - Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process. - Define an anticipated sequence for a process and report the events as they happen regardless of order. - Distinguish the differences between top and bottom performers. - Pinpoint repetitive and manual tasks that could be automated. - Capture where and when data are cut or copied from applications. - Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks. - Capture, analyze, and focus on Key Performance Indicators and metrics. - Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.). - Improve application usage and better focus/leverage IT investments. ]]> Sun, 09 Feb 2014 13:28:37 GMT /slideshow/cicero-discovery-white-paper/31005136 Ciceroinc@slideshare.net(Ciceroinc) Cicero Discovery White Paper Ciceroinc Cicero Discovery Delivers Activity Intelligence Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined "expected" business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing. Companies are using Cicero Discovery to - Monitor for potential business rule, compliance, fraud, and company policy issues. - Identify inconsistent workflow or missing steps in given processes. - Publish configured events to stop and start call recording software (or any other purpose). - Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process. - Define an anticipated sequence for a process and report the events as they happen regardless of order. - Distinguish the differences between top and bottom performers. - Pinpoint repetitive and manual tasks that could be automated. - Capture where and when data are cut or copied from applications. - Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks. - Capture, analyze, and focus on Key Performance Indicators and metrics. - Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.). - Improve application usage and better focus/leverage IT investments. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cicerodiscoverywp-140209132837-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Cicero Discovery Delivers Activity Intelligence Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined &quot;expected&quot; business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing. Companies are using Cicero Discovery to - Monitor for potential business rule, compliance, fraud, and company policy issues. - Identify inconsistent workflow or missing steps in given processes. - Publish configured events to stop and start call recording software (or any other purpose). - Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process. - Define an anticipated sequence for a process and report the events as they happen regardless of order. - Distinguish the differences between top and bottom performers. - Pinpoint repetitive and manual tasks that could be automated. - Capture where and when data are cut or copied from applications. - Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks. - Capture, analyze, and focus on Key Performance Indicators and metrics. - Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.). - Improve application usage and better focus/leverage IT investments.
Cicero Discovery White Paper from Cicero, Inc.
]]> 1459 10 https://cdn.slidesharecdn.com/ss_thumbnails/cicerodiscoverywp-140209132837-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Desktop Analytics Infographic /slideshow/desktop-analytics-infographic/31004971 desktopanalyticsinfographic-140209132037-phpapp01
Desktop or process analytics is the monitoring, capturing, storing, and sharing of activities and events across applications in an effort to measure and manage how people, processes, and technology work together. ]]>
Desktop or process analytics is the monitoring, capturing, storing, and sharing of activities and events across applications in an effort to measure and manage how people, processes, and technology work together. ]]> Sun, 09 Feb 2014 13:20:37 GMT /slideshow/desktop-analytics-infographic/31004971 Ciceroinc@slideshare.net(Ciceroinc) Desktop Analytics Infographic Ciceroinc Desktop or process analytics is the monitoring, capturing, storing, and sharing of activities and events across applications in an effort to measure and manage how people, processes, and technology work together. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/desktopanalyticsinfographic-140209132037-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Desktop or process analytics is the monitoring, capturing, storing, and sharing of activities and events across applications in an effort to measure and manage how people, processes, and technology work together.
Desktop Analytics Infographic from Cicero, Inc.
]]> 320 2 https://cdn.slidesharecdn.com/ss_thumbnails/desktopanalyticsinfographic-140209132037-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds infographic Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Cicero Discovery Infographic /slideshow/infographic-discovery/31004925 infographicdiscovery-140209131821-phpapp01
Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined "expected" business process flow, either for analysis or to feed a third party application. ]]>
Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined "expected" business process flow, either for analysis or to feed a third party application. ]]> Sun, 09 Feb 2014 13:18:21 GMT /slideshow/infographic-discovery/31004925 Ciceroinc@slideshare.net(Ciceroinc) Cicero Discovery Infographic Ciceroinc Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined "expected" business process flow, either for analysis or to feed a third party application. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/infographicdiscovery-140209131821-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined &quot;expected&quot; business process flow, either for analysis or to feed a third party application.
Cicero Discovery Infographic from Cicero, Inc.
]]> 212 2 https://cdn.slidesharecdn.com/ss_thumbnails/infographicdiscovery-140209131821-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 Optimize Agent Desktops /Ciceroinc/agent-desktop-infographic agentdesktopinfographic-140209131543-phpapp01
The agent desktop continues to be an obstacle for many organizations implementing a customer experience management strategy. The desktop is the focal point for most customer facing operations and, as more applications and information have been added to the mix, it has become more complicated and expensive to maintain. As a result, agents become human workarounds and are rendered ineffective in their most important role, cultivating a highly engaged customer base. This desktop complexity impacts productivity, costs, and overall service delivery. ]]>
The agent desktop continues to be an obstacle for many organizations implementing a customer experience management strategy. The desktop is the focal point for most customer facing operations and, as more applications and information have been added to the mix, it has become more complicated and expensive to maintain. As a result, agents become human workarounds and are rendered ineffective in their most important role, cultivating a highly engaged customer base. This desktop complexity impacts productivity, costs, and overall service delivery. ]]> Sun, 09 Feb 2014 13:15:43 GMT /Ciceroinc/agent-desktop-infographic Ciceroinc@slideshare.net(Ciceroinc) Optimize Agent Desktops Ciceroinc The agent desktop continues to be an obstacle for many organizations implementing a customer experience management strategy. The desktop is the focal point for most customer facing operations and, as more applications and information have been added to the mix, it has become more complicated and expensive to maintain. As a result, agents become human workarounds and are rendered ineffective in their most important role, cultivating a highly engaged customer base. This desktop complexity impacts productivity, costs, and overall service delivery. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/agentdesktopinfographic-140209131543-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The agent desktop continues to be an obstacle for many organizations implementing a customer experience management strategy. The desktop is the focal point for most customer facing operations and, as more applications and information have been added to the mix, it has become more complicated and expensive to maintain. As a result, agents become human workarounds and are rendered ineffective in their most important role, cultivating a highly engaged customer base. This desktop complexity impacts productivity, costs, and overall service delivery.
Optimize Agent Desktops from Cicero, Inc.
]]> 282 2 https://cdn.slidesharecdn.com/ss_thumbnails/agentdesktopinfographic-140209131543-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds infographic Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 20 Minutes on Desktop Analytics: Top Uses in the Back Office /slideshow/20-minutes-on-desktop-analytics-top-uses-in-the-back-office/31001754 webinar5-140209105321-phpapp02
Learn how Desktop Analytics is being used in the back office.]]>
Learn how Desktop Analytics is being used in the back office.]]> Sun, 09 Feb 2014 10:53:21 GMT /slideshow/20-minutes-on-desktop-analytics-top-uses-in-the-back-office/31001754 Ciceroinc@slideshare.net(Ciceroinc) 20 Minutes on Desktop Analytics: Top Uses in the Back Office Ciceroinc Learn how Desktop Analytics is being used in the back office. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar5-140209105321-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn how Desktop Analytics is being used in the back office.
20 Minutes on Desktop Analytics: Top Uses in the Back Office from Cicero, Inc.
]]> 958 4 https://cdn.slidesharecdn.com/ss_thumbnails/webinar5-140209105321-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 20 Minutes on Desktop Analytics: Top Uses in the Contact Center /slideshow/20-minutes-on-desktop-analytics-top-uses-in-the-contact-center/31001721 webinar4-140209105150-phpapp01
Learn how Desktop Analytics is being used in the contact center.]]>
Learn how Desktop Analytics is being used in the contact center.]]> Sun, 09 Feb 2014 10:51:50 GMT /slideshow/20-minutes-on-desktop-analytics-top-uses-in-the-contact-center/31001721 Ciceroinc@slideshare.net(Ciceroinc) 20 Minutes on Desktop Analytics: Top Uses in the Contact Center Ciceroinc Learn how Desktop Analytics is being used in the contact center. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar4-140209105150-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn how Desktop Analytics is being used in the contact center.
20 Minutes on Desktop Analytics: Top Uses in the Contact Center from Cicero, Inc.
]]> 1160 8 https://cdn.slidesharecdn.com/ss_thumbnails/webinar4-140209105150-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 20 Minutes on Desktop Analytics: Driving Engagement and Lowering Customer Effort /slideshow/webinar-3-31001694/31001694 webinar3-140209105025-phpapp01
When your employees struggle, so do your customers. Desktop Analytics uncovers the impediments to customer and employee engagement and effort.]]>
When your employees struggle, so do your customers. Desktop Analytics uncovers the impediments to customer and employee engagement and effort.]]> Sun, 09 Feb 2014 10:50:25 GMT /slideshow/webinar-3-31001694/31001694 Ciceroinc@slideshare.net(Ciceroinc) 20 Minutes on Desktop Analytics: Driving Engagement and Lowering Customer Effort Ciceroinc When your employees struggle, so do your customers. Desktop Analytics uncovers the impediments to customer and employee engagement and effort. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar3-140209105025-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> When your employees struggle, so do your customers. Desktop Analytics uncovers the impediments to customer and employee engagement and effort.
20 Minutes on Desktop Analytics: Driving Engagement and Lowering Customer Effort from Cicero, Inc.
]]> 355 2 https://cdn.slidesharecdn.com/ss_thumbnails/webinar3-140209105025-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 20 Minutes on Desktop Analytics: Employee Performance & Operational Efficiency /slideshow/webinar-2-31001634/31001634 webinar2-140209104730-phpapp02
Youd be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance.]]>
Youd be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance.]]> Sun, 09 Feb 2014 10:47:30 GMT /slideshow/webinar-2-31001634/31001634 Ciceroinc@slideshare.net(Ciceroinc) 20 Minutes on Desktop Analytics: Employee Performance & Operational Efficiency Ciceroinc Youd be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar2-140209104730-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Youd be surprised what Desktop Analytics discovers. Use this new desktop activity intelligence to target areas to improve employee and overall operational performance.
20 Minutes on Desktop Analytics: Employee Performance & Operational Efficiency from Cicero, Inc.
]]> 678 6 https://cdn.slidesharecdn.com/ss_thumbnails/webinar2-140209104730-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office /slideshow/webinar-1-31001505/31001505 webinar1-140209104131-phpapp02
Desktop Analytics is the new Quality Assurance employee delivering empirical, objective data about how your people, processes and technology help or hurt service delivery.]]>
Desktop Analytics is the new Quality Assurance employee delivering empirical, objective data about how your people, processes and technology help or hurt service delivery.]]> Sun, 09 Feb 2014 10:41:30 GMT /slideshow/webinar-1-31001505/31001505 Ciceroinc@slideshare.net(Ciceroinc) 20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office Ciceroinc Desktop Analytics is the new Quality Assurance employee delivering empirical, objective data about how your people, processes and technology help or hurt service delivery. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar1-140209104131-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Desktop Analytics is the new Quality Assurance employee delivering empirical, objective data about how your people, processes and technology help or hurt service delivery.
20 Minutes on Desktop Analytics: Objective QA in Contact Centers & Back Office from Cicero, Inc.
]]> 497 3 https://cdn.slidesharecdn.com/ss_thumbnails/webinar1-140209104131-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 1 https://cdn.slidesharecdn.com/profile-photo-Ciceroinc-48x48.jpg?cb=1522973168 Cicero provides analytics and automation software that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides user endpoint analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving perform www.ciceroinc.com https://cdn.slidesharecdn.com/ss_thumbnails/cicerodiscoverywp-140209132837-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cicero-discovery-white-paper/31005136 Cicero Discovery White... https://cdn.slidesharecdn.com/ss_thumbnails/desktopanalyticsinfographic-140209132037-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/desktop-analytics-infographic/31004971 Desktop Analytics Info... https://cdn.slidesharecdn.com/ss_thumbnails/infographicdiscovery-140209131821-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/infographic-discovery/31004925 Cicero Discovery Infog...