/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: CrystalChin2 https://cdn.slidesharecdn.com/profile-photo-CrystalChin2-48x48.jpg?cb=1428379870 Significant Achievements • Promoted as Global Service Manager in October 2012. • Won the Star of the Month award in August 2012. Demonstrated Value – We deliver. • Improved Customer Satisfaction Survey index from 8.0 to 9.0 out of 10.0. • Pioneered the new online customer portal and gained better customer experience. • Identified work process gaps in Move/Add/Change/Decommissioned (MACD) and Project handover to Assure processes, removed non-value added activities and drove higher work efficiency. Roles and Responsibilities • Responsible for delivering the value and ensuring the stringent Service Level Agreement (SLA) is consistently met for a prestige bank account’s gl...