ºÝºÝߣshows by User: DHARMADHIKARI / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: DHARMADHIKARI / Sat, 28 Nov 2009 07:46:23 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: DHARMADHIKARI Emotions In Ce /slideshow/emotions-in-ce-2602181/2602181 emotionsince-091128074639-phpapp02
Top Box score is a deceptive measure of performance. Customer Satisfaction is not a monolythic concept which can be expressed by one number. It has shades and it is possible to measure them individually. This is the best way to connect your Customer experience performance with loyalty and retention]]>
Top Box score is a deceptive measure of performance. Customer Satisfaction is not a monolythic concept which can be expressed by one number. It has shades and it is possible to measure them individually. This is the best way to connect your Customer experience performance with loyalty and retention]]> Sat, 28 Nov 2009 07:46:23 GMT /slideshow/emotions-in-ce-2602181/2602181 DHARMADHIKARI@slideshare.net(DHARMADHIKARI) Emotions In Ce DHARMADHIKARI Top Box score is a deceptive measure of performance. Customer Satisfaction is not a monolythic concept which can be expressed by one number. It has shades and it is possible to measure them individually. This is the best way to connect your Customer experience performance with loyalty and retention <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/emotionsince-091128074639-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Top Box score is a deceptive measure of performance. Customer Satisfaction is not a monolythic concept which can be expressed by one number. It has shades and it is possible to measure them individually. This is the best way to connect your Customer experience performance with loyalty and retention
Emotions In Ce from Metric Consultancy Limited, India
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Beware of performance metric you are using. Remember Top Box performance is highly deceptive score without any science to back. Customer Satisfaction is not a monolythic concept that can be measured by one number. There are shades to it and each one of it like Dissatisfaction, Satisfaction and Delight can be measured and managed. This is the only way to link satisfaction with Loyalty]]>
Beware of performance metric you are using. Remember Top Box performance is highly deceptive score without any science to back. Customer Satisfaction is not a monolythic concept that can be measured by one number. There are shades to it and each one of it like Dissatisfaction, Satisfaction and Delight can be measured and managed. This is the only way to link satisfaction with Loyalty]]> Sat, 28 Nov 2009 07:30:13 GMT /slideshow/emotions-in-ce/2602126 DHARMADHIKARI@slideshare.net(DHARMADHIKARI) Emotions In Ce DHARMADHIKARI Beware of performance metric you are using. Remember Top Box performance is highly deceptive score without any science to back. Customer Satisfaction is not a monolythic concept that can be measured by one number. There are shades to it and each one of it like Dissatisfaction, Satisfaction and Delight can be measured and managed. This is the only way to link satisfaction with Loyalty <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/emotionsince-091128073017-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Beware of performance metric you are using. Remember Top Box performance is highly deceptive score without any science to back. Customer Satisfaction is not a monolythic concept that can be measured by one number. There are shades to it and each one of it like Dissatisfaction, Satisfaction and Delight can be measured and managed. This is the only way to link satisfaction with Loyalty
Emotions In Ce from Metric Consultancy Limited, India
]]> 178 2 https://cdn.slidesharecdn.com/ss_thumbnails/emotionsince-091128073017-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Moster Rx /slideshow/moster-rx/2101551 mosterrx-090930231527-phpapp02
MOSTER® Rx For Increasing Physician Access and Detailing Effectiveness]]>
MOSTER® Rx For Increasing Physician Access and Detailing Effectiveness]]> Wed, 30 Sep 2009 23:15:22 GMT /slideshow/moster-rx/2101551 DHARMADHIKARI@slideshare.net(DHARMADHIKARI) Moster Rx DHARMADHIKARI MOSTER® Rx For Increasing Physician Access and Detailing Effectiveness <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mosterrx-090930231527-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> MOSTER® Rx For Increasing Physician Access and Detailing Effectiveness
Moster Rx from Metric Consultancy Limited, India
]]> 233 2 https://cdn.slidesharecdn.com/ss_thumbnails/mosterrx-090930231527-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Nps1 /slideshow/nps1/1308665 nps1-090418013114-phpapp01
Net Promoter Score as feedback metric is fast getting established. However, key driver analysis for NPS has perhaps not progressed as much as it is required so that the operational level managers know how to achieve what their board room bosses want. Here is first such attempt.]]>
Net Promoter Score as feedback metric is fast getting established. However, key driver analysis for NPS has perhaps not progressed as much as it is required so that the operational level managers know how to achieve what their board room bosses want. Here is first such attempt.]]> Sat, 18 Apr 2009 01:31:10 GMT /slideshow/nps1/1308665 DHARMADHIKARI@slideshare.net(DHARMADHIKARI) Nps1 DHARMADHIKARI Net Promoter Score as feedback metric is fast getting established. However, key driver analysis for NPS has perhaps not progressed as much as it is required so that the operational level managers know how to achieve what their board room bosses want. Here is first such attempt. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nps1-090418013114-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Net Promoter Score as feedback metric is fast getting established. However, key driver analysis for NPS has perhaps not progressed as much as it is required so that the operational level managers know how to achieve what their board room bosses want. Here is first such attempt.
Nps1 from Metric Consultancy Limited, India
]]> 363 3 https://cdn.slidesharecdn.com/ss_thumbnails/nps1-090418013114-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-DHARMADHIKARI-48x48.jpg?cb=1694330597 Market Research and Marketing Consultant with Global experience in 50 countries. Special focus on research issues in Buyer Behavior & Distribution Management. Certified BQF Business Excellence Assessor for EFQM model, conducted assessments for UK and London Excellence award. Managed innovative research in the areas of; CEM, Developing improvement plans using TQM based process improvement tool like QFD and Six Sigma. Consistency Measurement in Service Quality, Delight Generation, Kano’s Theory of Two-Dimensional Quality, Latent need identification, Attractive Quality Creation. Loyalty & Commitment, modeling for loyalty behavior, share of wallet. Outcome measures of loyalty in d... www.metricconsultancy.com https://cdn.slidesharecdn.com/ss_thumbnails/emotionsince-091128074639-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/emotions-in-ce-2602181/2602181 Emotions In Ce https://cdn.slidesharecdn.com/ss_thumbnails/emotionsince-091128073017-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/emotions-in-ce/2602126 Emotions In Ce https://cdn.slidesharecdn.com/ss_thumbnails/mosterrx-090930231527-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/moster-rx/2101551 Moster Rx