/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: DamianKelly3 https://cdn.slidesharecdn.com/profile-photo-DamianKelly3-48x48.jpg?cb=1488831373 Follow me on twitter @damianjjk Passionate about customer service and improving how organisations deliver it using self-service including IVR and mobile apps. Delivering solutions to organisations of all sizes throughout UK, Ireland, Central Europe, Middle East and Africa. Former Director of Consulting with 15+ years in strategic IT and business process re-design. Track record in programme management of 'breakthrough' projects in CRM, co-sourcing/outsourcing, business optimisation. Successful business and practice development. http://www.speechstorm.com