/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: DavidIyoha https://cdn.slidesharecdn.com/profile-photo-DavidIyoha-48x48.jpg?cb=1523622471 • Responsible for branch Technology and Systems support. • Branch Integration and Maintenance. • Procurement and Inventory taken of all IT assets. • Inform management of recurring issues. • I prepare activity report and stay current with system information, changes and updates. • I analyze and suggest resolutions on critical IT incidents/problems and change control issues. • Giving logistic support to vendors. • I ensured service delivery of IT Services which is delivered on a strict outlined Service Level Agreements (SLA) • First and second level support, including End-User support, which has to do with supporting end users on a variety of issues i.e. researches, I...