/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: DianaDecker https://cdn.slidesharecdn.com/profile-photo-DianaDecker-48x48.jpg?cb=1523733923 I'm a Senior Business Analyst currently working in the Portfolio, Risk & Prevention team in Billing & Credit Management, Telstra. I have over 10 years’ experience within the telecommunications industry. I have a wide range of knowledge in the following areas: Credit Management collections, acquisitions, outbound operations, campaign management (Genesys), routing and technology. I have a lot of experience with customer service, both on the front line and internally. Interested in Telecommunications and the Travel & Tourism industry.