ºÝºÝߣshows by User: EPetruk / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: EPetruk / Tue, 16 Jul 2013 13:09:52 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: EPetruk 7 Habits of Highly Effective Field Service Organizations /slideshow/7-habits-slideshare/24306202 7habitsslideshare-130716130952-phpapp01
Follow these 7 habits to optimize your service delivery operations and processes. This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations. 1. Deliver Proactive Service Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service. For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced. 2. Begin and End With Customer Feedback Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer. By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources. 3. Prioritize Your Contract Renewals & Process Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system. You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances. 4. Think Mobility Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities. 5. Understand Your Parts Inventory 6. Synergize Your People, Processes, and Technology 7. Sharpen Your Dispatch and Scheduling]]>
Follow these 7 habits to optimize your service delivery operations and processes. This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations. 1. Deliver Proactive Service Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service. For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced. 2. Begin and End With Customer Feedback Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer. By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources. 3. Prioritize Your Contract Renewals & Process Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system. You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances. 4. Think Mobility Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities. 5. Understand Your Parts Inventory 6. Synergize Your People, Processes, and Technology 7. Sharpen Your Dispatch and Scheduling]]> Tue, 16 Jul 2013 13:09:52 GMT /slideshow/7-habits-slideshare/24306202 EPetruk@slideshare.net(EPetruk) 7 Habits of Highly Effective Field Service Organizations EPetruk Follow these 7 habits to optimize your service delivery operations and processes. This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. ��The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations. 1. Deliver Proactive Service Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service. For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced. 2. Begin and End With Customer Feedback Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer. By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources. 3. Prioritize Your Contract Renewals & Process Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system. You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances. 4. Think Mobility Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities. 5. Understand Your Parts Inventory 6. Synergize Your People, Processes, and Technology 7. Sharpen Your Dispatch and Scheduling <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/7habitsslideshare-130716130952-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Follow these 7 habits to optimize your service delivery operations and processes. This article was written by CSDP’s CEO, Jerry Edinger and it originally appeared in Field Technologies Magazine in February, 2013. ��The 7 Habits of Highly Effective People, published in 1989 by Stephen R. Covey, provides great insights, and many of the ideas in the book can be translated to field service. This presentation presents the 7 habits of highly successful field service organizations. 1. Deliver Proactive Service Analytics can help by utilizing information gained from companies with the same products or profiles. This careful data analysis paired with proper use of your service lifecycle management software can uncover trends and ways to differentiate your service. For example, say several companies experience a breakage with a certain machine component after the usage has reached a certain number of cycles. You know this component is expensive to replace, but that it can be repaired cheaper before it reaches maximum usage. Therefore, you can proactively service the machines with the problem component before it needs to be replaced. 2. Begin and End With Customer Feedback Many companies collect customer feedback and some of them use the feedback to take care of immediate concerns. However, very few companies actually take their gathered feedback and bring it into their service lifecycle management system to analyze the data, take action, and close the loop with the customer. By combining customer satisfaction, service, and operational information, companies are able to take immediate action on customer feedback and address underlying operational issues that may be adding cost or draining resources. 3. Prioritize Your Contract Renewals &amp; Process Many companies have warranty, contract, and other entitlement data in multiple systems that are not connected. It is imperative to connect those systems (watch case study video) or use a service lifecycle management solution that uses entitlements as the foundation of the system. You can then put safeguards in place to be notified when a contract is due or send automatic invoices based on renewal dates, so your service organization will never miss a contract up for renewal again. And with contract information readily available, service staff can recognize out-of-contract and out-of-warranty circumstances. 4. Think Mobility Your field technicians need to have access to your field service software while on-site in order to know the customer’s products and services purchase history. Armed with this information, technicians can do things like identify recurring service issues and recommend replacements or upgrades or have alerts sent to the sales/account manager about up-sell opportunities. 5. Understand Your Parts Inventory 6. Synergize Your People, Processes, and Technology 7. Sharpen Your Dispatch and Scheduling
7 Habits of Highly Effective Field Service Organizations from Customer Service Delivery Platform Corporation
]]> 4867 10 https://cdn.slidesharecdn.com/ss_thumbnails/7habitsslideshare-130716130952-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 10 Ways to Stop Service Revenue Leakage /slideshow/10-ways-to-stop-service-revenue-leakage-slideshare-presentation/22138461 10waystostopservicerevenueleakageslidesharepresentation-130529103821-phpapp01
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.]]>
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.]]> Wed, 29 May 2013 10:38:21 GMT /slideshow/10-ways-to-stop-service-revenue-leakage-slideshare-presentation/22138461 EPetruk@slideshare.net(EPetruk) 10 Ways to Stop Service Revenue Leakage EPetruk How can you increase profits while your money is literally going out the door?� �We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/10waystostopservicerevenueleakageslidesharepresentation-130529103821-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How can you increase profits while your money is literally going out the door?� �We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
10 Ways to Stop Service Revenue Leakage from Customer Service Delivery Platform Corporation
]]> 12666 13 https://cdn.slidesharecdn.com/ss_thumbnails/10waystostopservicerevenueleakageslidesharepresentation-130529103821-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CSDP at TSW 2011 /slideshow/csdp-at-tsw-2011/9289008 youtubevideo-110916170124-phpapp01
CSDP Corporation is a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (SRM) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship. Visit our website at http://www.csdpcorp.com.]]>
CSDP Corporation is a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (SRM) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship. Visit our website at http://www.csdpcorp.com.]]> Fri, 16 Sep 2011 17:01:21 GMT /slideshow/csdp-at-tsw-2011/9289008 EPetruk@slideshare.net(EPetruk) CSDP at TSW 2011 EPetruk CSDP Corporation is a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (SRM) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship. Visit our website at http://www.csdpcorp.com. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/youtubevideo-110916170124-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CSDP Corporation is a services-led software company with the most flexible, agile solutions to automate post-sale service delivery, field service, reverse logistics, and customer service processes. We will be exhibiting at booth #23 at Technology Services World on October 24-26. At this event, we will be doing demos of our Service Relationship Management (SRM) software, which focuses on automating service lifecycle management and embraces the concept of service as a relationship. Visit our website at http://www.csdpcorp.com.
CSDP at TSW 2011 from Customer Service Delivery Platform Corporation
]]> 918 2 https://cdn.slidesharecdn.com/ss_thumbnails/youtubevideo-110916170124-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Business transformation. Should you believe it? /slideshow/business-transformation-white-paper/7554120 businesstransformationwhitepaper-110407162822-phpapp02
A real example of how business transformation should be used and the benefits it can provide. Visit http://www.csdpcorp.com to learn more.]]>
A real example of how business transformation should be used and the benefits it can provide. Visit http://www.csdpcorp.com to learn more.]]> Thu, 07 Apr 2011 16:28:17 GMT /slideshow/business-transformation-white-paper/7554120 EPetruk@slideshare.net(EPetruk) Business transformation. Should you believe it? EPetruk A real example of how business transformation should be used and the benefits it can provide. Visit http://www.csdpcorp.com to learn more. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/businesstransformationwhitepaper-110407162822-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A real example of how business transformation should be used and the benefits it can provide. Visit http://www.csdpcorp.com to learn more.
Business transformation. Should you believe it? from Customer Service Delivery Platform Corporation
]]> 363 3 https://cdn.slidesharecdn.com/ss_thumbnails/businesstransformationwhitepaper-110407162822-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-EPetruk-48x48.jpg?cb=1522893338 CSDP is a services-led software company that fully integrates customer service operations; end-to-end. We provide a tailored suite of process management tools to consumer businesses, OEMs and technology manufacturers, as well as government and municipal agencies. The long-term success of our client partnerships is based on flexibility, responsiveness and speed-to-execution in the market. We offer companies (organizations) an affordable way to increase efficiency, reduce expenses and enable cost centers to become profit drivers. www.csdpcorp.com https://cdn.slidesharecdn.com/ss_thumbnails/7habitsslideshare-130716130952-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/7-habits-slideshare/24306202 7 Habits of Highly Eff... https://cdn.slidesharecdn.com/ss_thumbnails/10waystostopservicerevenueleakageslidesharepresentation-130529103821-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/10-ways-to-stop-service-revenue-leakage-slideshare-presentation/22138461 10 Ways to Stop Servic... https://cdn.slidesharecdn.com/ss_thumbnails/youtubevideo-110916170124-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/csdp-at-tsw-2011/9289008 CSDP at TSW 2011