/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: EdsilAnnLucero https://cdn.slidesharecdn.com/profile-photo-EdsilAnnLucero-48x48.jpg?cb=1527484816 I have nine years of experience in Customer Service, Technical Support and Project Implementation in the Internet, IT and Telecommunication industries. My roles have shifted from resolving client issues to in depth technical troubleshooting, involvement in technical projects, training, coaching and mentoring; with the aim to constantly refine and improve customer experience, help colleagues be successful, and a regional partner to the global and leadership team. http://www.linkedin.com/company/linkedin