/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: ElenaSensi https://cdn.slidesharecdn.com/profile-photo-ElenaSensi-48x48.jpg?cb=1549366920 Customer centricity approach development working on all clients relationship aspects: customer strategy, social media, customer experience. Leading a team of 20 professionals. Customer Strategy: Client Development, CRM, Segmentation Social Media: Social Media Platforms Management and Brand Community Development (Content, Strategy and Social Care) Customer experience: clients complaints, feedbacks and solutions management. Deep focus on customer experience enhancement through multi channel approach. http://www.ingdirect.it