/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ElyaMcCleave https://cdn.slidesharecdn.com/profile-photo-ElyaMcCleave-48x48.jpg?cb=1693852080 As the SVP of Global Customer Service I lead the strategy and delivery of high performance customer experience for Internap’s entire portfolio of hosting, cloud, colocation and network services. When it comes to IT service management I have a global view on People, Processes, Products and Partners. Everything that we do as an organization helps or hurts. Everything adds up or takes away. Everything either builds a high trust, high performance environment or detracts from it. Nothing is neutral. Everything counts and it all has tremendous effect on the quality of service e.g. customers. Specialties: Contact Center Operations, Customer Service, Technical Support, Project Management, Stra. http://www.internap.com