/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ElyseWergers https://cdn.slidesharecdn.com/profile-photo-ElyseWergers-48x48.jpg?cb=1523481162 • Answers inquiries by clarifying desired information, researching, locating, and providing information • Clarifies issues by researching answers and alternate solutions; implementing solutions; escalating unresolved problems • Sells additional services by recognizing opportunities to up-sell accounts; explaining additional features • Maintains personal information, confidentiality and prevents privacy breaches by properly updating client information