ºÝºÝߣshows by User: EmmaHaagen / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: EmmaHaagen / Tue, 11 Oct 2016 12:22:39 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: EmmaHaagen Context Chat - why, what & how /EmmaHaagen/context-chat-why-what-how contextchatpreso-tapostsmall-161011122239
Context chat is a qualitative research method for doing contextual user research by using local mobile chatting platforms. The method is developed by IceMobile. The presentation shows why this method is used, what it is and an easy step by step explanation how you can set up a context chat yourself.]]>
Context chat is a qualitative research method for doing contextual user research by using local mobile chatting platforms. The method is developed by IceMobile. The presentation shows why this method is used, what it is and an easy step by step explanation how you can set up a context chat yourself.]]> Tue, 11 Oct 2016 12:22:39 GMT /EmmaHaagen/context-chat-why-what-how EmmaHaagen@slideshare.net(EmmaHaagen) Context Chat - why, what & how EmmaHaagen Context chat is a qualitative research method for doing contextual user research by using local mobile chatting platforms. The method is developed by IceMobile. The presentation shows why this method is used, what it is and an easy step by step explanation how you can set up a context chat yourself. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contextchatpreso-tapostsmall-161011122239-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Context chat is a qualitative research method for doing contextual user research by using local mobile chatting platforms. The method is developed by IceMobile. The presentation shows why this method is used, what it is and an easy step by step explanation how you can set up a context chat yourself.
Context Chat - why, what & how from Emma Haagen
]]> 365 3 https://cdn.slidesharecdn.com/ss_thumbnails/contextchatpreso-tapostsmall-161011122239-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Ladies that UX Amsterdam 18082016 - Experience Mapping with IceMobile /slideshow/ladies-that-ux-amsterdam-18082016-experience-mapping-with-icemobile-65271643/65271643 ladiesthatuxamsterdam18082016-160823112522
How can you measure the quality of the experience people are having with your service or your brand? Not just on a single channel but on all channels? How do you know what drives people & what their ‘moments of truth’ are? How do you identify opportunities from that? In order to tackle these questions we use a customised version of the Adaptive Path's Experience Mapping method. In the presentation we’ll show why Experience Mapping is a useful tool for us at IceMobile. We will also show how to create it and how to make sure it is actionable. (for everyone, not just the ux'ers & researchers) Also, we’ll exemplify Experience Mapping with a couple of different project cases in which we used this method.]]>
How can you measure the quality of the experience people are having with your service or your brand? Not just on a single channel but on all channels? How do you know what drives people & what their ‘moments of truth’ are? How do you identify opportunities from that? In order to tackle these questions we use a customised version of the Adaptive Path's Experience Mapping method. In the presentation we’ll show why Experience Mapping is a useful tool for us at IceMobile. We will also show how to create it and how to make sure it is actionable. (for everyone, not just the ux'ers & researchers) Also, we’ll exemplify Experience Mapping with a couple of different project cases in which we used this method.]]> Tue, 23 Aug 2016 11:25:22 GMT /slideshow/ladies-that-ux-amsterdam-18082016-experience-mapping-with-icemobile-65271643/65271643 EmmaHaagen@slideshare.net(EmmaHaagen) Ladies that UX Amsterdam 18082016 - Experience Mapping with IceMobile EmmaHaagen How can you measure the quality of the experience people are having with your service or your brand? Not just on a single channel but on all channels? How do you know what drives people & what their ‘moments of truth’ are? How do you identify opportunities from that? In order to tackle these questions we use a customised version of the Adaptive Path's Experience Mapping method. In the presentation we’ll show why Experience Mapping is a useful tool for us at IceMobile. We will also show how to create it and how to make sure it is actionable. (for everyone, not just the ux'ers & researchers) Also, we’ll exemplify Experience Mapping with a couple of different project cases in which we used this method. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ladiesthatuxamsterdam18082016-160823112522-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How can you measure the quality of the experience people are having with your service or your brand? Not just on a single channel but on all channels? How do you know what drives people &amp; what their ‘moments of truth’ are? How do you identify opportunities from that? In order to tackle these questions we use a customised version of the Adaptive Path&#39;s Experience Mapping method. In the presentation we’ll show why Experience Mapping is a useful tool for us at IceMobile. We will also show how to create it and how to make sure it is actionable. (for everyone, not just the ux&#39;ers &amp; researchers) Also, we’ll exemplify Experience Mapping with a couple of different project cases in which we used this method.
Ladies that UX Amsterdam 18082016 - Experience Mapping with IceMobile from Emma Haagen
]]> 221 5 https://cdn.slidesharecdn.com/ss_thumbnails/ladiesthatuxamsterdam18082016-160823112522-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-EmmaHaagen-48x48.jpg?cb=1524571579 https://cdn.slidesharecdn.com/ss_thumbnails/contextchatpreso-tapostsmall-161011122239-thumbnail.jpg?width=320&height=320&fit=bounds EmmaHaagen/context-chat-why-what-how Context Chat - why, wh... https://cdn.slidesharecdn.com/ss_thumbnails/ladiesthatuxamsterdam18082016-160823112522-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ladies-that-ux-amsterdam-18082016-experience-mapping-with-icemobile-65271643/65271643 Ladies that UX Amsterd...