/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: ErikBouwer1 https://cdn.slidesharecdn.com/profile-photo-ErikBouwer1-48x48.jpg?cb=1523454281 Experienced business journalist and editor (in chief) for print and online media. Fields of interest: business, economy, HRM, labour market, customer interaction, technology, ICT, offshoring, outsourcing, (big) data, innovation, media, social software and copyright legislation. Blogger at Toii.nl and Klantcontact.nl. Editor of 'Advocaat & kennismanagement' (2008), author of 'De P-factor in customer contact' (2005), translator of 'Woordenboek contact center management' (2004) and author of '#Contact - de menselijke factor in customer service' (2014). Former editor in chief of: Intellectueel Kapitaal, Outsource Magazine (cofounder), Sourcingprofessional, Digitale Bibliotheek and Custom... http://www.erikbouwer.nl