/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ErikWalters https://public.slidesharecdn.com/v2/images/profile-picture.png As an industry and solution thought-leader in Cloud Architecture, I focus on solutions for Multi-Cloud Businesses and Platform as a Service. Agility, Speed, and Innovation are key elements to the solutions I have provided to business teams. By promoting business and IT alignment with strategic goals for success, I provide clear business outcomes with defined financial benefits. Implementing Salesforce.com’s Sales Cloud, Service Cloud and Database.com at DIRECTV in a multi org environment has provided measurable improvement in business processes. I drove the Commercial Retention Group implementation of Service Cloud and delivered a reduction of 23 seconds in AHT. Utilizing the Sale... www.magnet360.com