/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: FergalNoonan https://cdn.slidesharecdn.com/profile-photo-FergalNoonan-48x48.jpg?cb=1425404368 Responsible for driving eBay Outsource Strategy across portfolio of 3rd party providers in multi channel/Site and geographic matrix. Design, plan and implement customer service strategies that drive both customer experience and operational efficiency at Outsource Partners. Lead Partner and site selection, negotiation of contractual/ procurement processes as well as oversight and governance of partner performance management in a global framework. Configuration of Global Outsource Portfolio that supports changing customer demands and channel preferences as well as continuing business growth. http://www.ebayinc.com