�ݺ�ߣshows by User: Frank

�ݺ�ߣshows by User: Frank_Verkinderen / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: Frank_Verkinderen / Fri, 21 Jun 2013 03:32:47 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: Frank_Verkinderen Benchmark2013 channel survey_draft_results /slideshow/benchmark2013-channel-surveydraftresults/23274591 benchmark2013channelsurveydraftresults-130621033247-phpapp02
What channels do Belgian companies use to interact with their customers and professional relations? Draft results of survey shows strength of traditional channels (Face to Face and Phone), but emergence of 'New Media'. Full results to be integrated in Belgian Contact Center Benchmark 2013 - Event 14/11/2013]]>
What channels do Belgian companies use to interact with their customers and professional relations? Draft results of survey shows strength of traditional channels (Face to Face and Phone), but emergence of 'New Media'. Full results to be integrated in Belgian Contact Center Benchmark 2013 - Event 14/11/2013]]> Fri, 21 Jun 2013 03:32:47 GMT /slideshow/benchmark2013-channel-surveydraftresults/23274591 Frank_Verkinderen@slideshare.net(Frank_Verkinderen) Benchmark2013 channel survey_draft_results Frank_Verkinderen What channels do Belgian companies use to interact with their customers and professional relations? Draft results of survey shows strength of traditional channels (Face to Face and Phone), but emergence of 'New Media'. Full results to be integrated in Belgian Contact Center Benchmark 2013 - Event 14/11/2013 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013channelsurveydraftresults-130621033247-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> What channels do Belgian companies use to interact with their customers and professional relations? Draft results of survey shows strength of traditional channels (Face to Face and Phone), but emergence of 'New Media'. Full results to be integrated in Belgian Contact Center Benchmark 2013 - Event 14/11/2013

Benchmark2013 channel survey_draft_results from Frank_Verkinderen

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1 Benchmark2013 nps survey /slideshow/benchmark2013-nps-survey-22247194/22247194 benchmark2013npssurvey-130531094522-phpapp01
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]]> Fri, 31 May 2013 09:45:22 GMT /slideshow/benchmark2013-nps-survey-22247194/22247194 Frank_Verkinderen@slideshare.net(Frank_Verkinderen) Benchmark2013 nps survey Frank_Verkinderen <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013npssurvey-130531094522-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" />

Benchmark2013 nps survey from Frank_Verkinderen

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1 Benchmark2013 nps survey /slideshow/benchmark2013-nps-survey-22246881/22246881 benchmark2013npssurvey-130531093844-phpapp01
Despite annual growth rate of 4.5 %, contact center remains undervalued and retains negative connotation, with a Net Promotor Score of -60 %. Survey with 408 SME respondents, show that]]>
Despite annual growth rate of 4.5 %, contact center remains undervalued and retains negative connotation, with a Net Promotor Score of -60 %. Survey with 408 SME respondents, show that]]> Fri, 31 May 2013 09:38:43 GMT /slideshow/benchmark2013-nps-survey-22246881/22246881 Frank_Verkinderen@slideshare.net(Frank_Verkinderen) Benchmark2013 nps survey Frank_Verkinderen Despite annual growth rate of 4.5 %, contact center remains undervalued and retains negative connotation, with a Net Promotor Score of -60 %. Survey with 408 SME respondents, show that <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013npssurvey-130531093844-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Despite annual growth rate of 4.5 %, contact center remains undervalued and retains negative connotation, with a Net Promotor Score of -60 %. Survey with 408 SME respondents, show that

Benchmark2013 nps survey from Frank_Verkinderen

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1 Benchmark2013 nps survey /slideshow/benchmark2013-nps-survey/22246757 benchmark2013npssurvey-130531093642-phpapp02
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]]> Fri, 31 May 2013 09:36:41 GMT /slideshow/benchmark2013-nps-survey/22246757 Frank_Verkinderen@slideshare.net(Frank_Verkinderen) Benchmark2013 nps survey Frank_Verkinderen <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013npssurvey-130531093642-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Benchmark2013 nps survey from Frank_Verkinderen

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1 Eccbp ccw 2013-berlin_26_02_2013_slideshare /slideshow/eccbp-ccw-2013berlin26022013slideshare/16974346 eccbp-ccw2013berlin26022013slideshare-130306073102-phpapp01
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]]> Wed, 06 Mar 2013 07:31:02 GMT /slideshow/eccbp-ccw-2013berlin26022013slideshare/16974346 Frank_Verkinderen@slideshare.net(Frank_Verkinderen) Eccbp ccw 2013-berlin_26_02_2013_slideshare Frank_Verkinderen <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/eccbp-ccw2013berlin26022013slideshare-130306073102-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" />

Eccbp ccw 2013-berlin_26_02_2013_slideshare from Frank_Verkinderen

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1 https://public.slidesharecdn.com/v2/images/profile-picture.png https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013channelsurveydraftresults-130621033247-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/benchmark2013-channel-surveydraftresults/23274591 Benchmark2013 channel ... https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013npssurvey-130531094522-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/benchmark2013-nps-survey-22247194/22247194 Benchmark2013 nps survey https://cdn.slidesharecdn.com/ss_thumbnails/benchmark2013npssurvey-130531093844-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/benchmark2013-nps-survey-22246881/22246881 Benchmark2013 nps survey