ºÝºÝߣshows by User: GangadharS1 / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: GangadharS1 / ºÝºÝߣShare feed for ºÝºÝߣshows by User: GangadharS1 https://cdn.slidesharecdn.com/profile-photo-GangadharS1-48x48.jpg?cb=1736056355 • Excellent process knowledge & conversant with Excel & outlook has fetched me responsibility of Reporting, Escalation handling,Monitaoring Quality & Training on new hires. • Operational excellence reviews, productivity reviews, employee engagement reviews to know the performance and adherence to SLA. • Leading,mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of indivudual & group targets. • Perform team’s monthly one-on-one’s, weekly hurdles and track their productivity. • Monitoring the overall functioning of process,identifying improvement areas and implementaing measures to maximize the customer satisfaction ...