/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: GayathriBoddu https://cdn.slidesharecdn.com/profile-photo-GayathriBoddu-48x48.jpg?cb=1666340590 Professional Summary: • 4 Years of diversified experience in Support Services. • Technically competent professional with rich experience in IT Support Services, Enterprise Service Management and Client Servicing. • ITIL V3 Foundation Certified Professional. • Strong knowledge on Change, Incident, Service Request and Problem Management. • Strong communication & interpersonal skills • Proficient in Time line study and initiating SLA’s. • Knowledge and exposure to business planning, IT Service Management, and process management methodology. Attended internal Quality and ISO audits. Over 4 years experience in BPO with strong analytical and process management sk...