際際滷shows by User: GeraldPower / http://www.slideshare.net/images/logo.gif 際際滷shows by User: GeraldPower / Mon, 06 Jun 2011 08:23:27 GMT 際際滷Share feed for 際際滷shows by User: GeraldPower Digital by Default /slideshow/11-0201-capita-feb-contact-centres-09/8222070 11-02-01capitafebcontactcentres09-110606082330-phpapp01
Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011]]>
Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011]]> Mon, 06 Jun 2011 08:23:27 GMT /slideshow/11-0201-capita-feb-contact-centres-09/8222070 GeraldPower@slideshare.net(GeraldPower) Digital by Default GeraldPower Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/11-02-01capitafebcontactcentres09-110606082330-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation on the economics and practicalities of digital delivery and channel shift. Delivered to Capita National Conference in Feb 2011
Digital by Default from Gerald Power
]]> 1434 2 https://cdn.slidesharecdn.com/ss_thumbnails/11-02-01capitafebcontactcentres09-110606082330-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 10 05-21 capita conf1-2 /slideshow/10-0521-capita-conf12-8222045/8222045 10-05-21capitaconf1-2-110606082134-phpapp01
Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference]]>
Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference]]> Mon, 06 Jun 2011 08:21:29 GMT /slideshow/10-0521-capita-conf12-8222045/8222045 GeraldPower@slideshare.net(GeraldPower) 10 05-21 capita conf1-2 GeraldPower Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-110606082134-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation on Channel Shift from January 2011 Capita National Customer Contact Conference
10 05-21 capita conf1-2 from Gerald Power
]]> 520 1 https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-110606082134-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 10 05-21 capita conf1-2 /slideshow/10-0521-capita-conf12-4219503/4219503 10-05-21capitaconf1-2-100522035519-phpapp01
]]>
]]> Sat, 22 May 2010 02:35:38 GMT /slideshow/10-0521-capita-conf12-4219503/4219503 GeraldPower@slideshare.net(GeraldPower) 10 05-21 capita conf1-2 GeraldPower <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-100522035519-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
10 05-21 capita conf1-2 from Gerald Power
]]> 538 3 https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-100522035519-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Journey Mapping Guidance Cabinet Office[1] /slideshow/the-journey-mapping-guidance-cabinet-office1/3476125 thejourneymappingguidance-cabinetoffice1-100319065521-phpapp01
Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like!]]>
Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like!]]> Fri, 19 Mar 2010 06:55:14 GMT /slideshow/the-journey-mapping-guidance-cabinet-office1/3476125 GeraldPower@slideshare.net(GeraldPower) The Journey Mapping Guidance Cabinet Office[1] GeraldPower Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thejourneymappingguidance-cabinetoffice1-100319065521-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Copy of guidance from Cabinet Office on Customer Journey Mapping. Is good. You Like!
The Journey Mapping Guidance Cabinet Office[1] from Gerald Power
]]> 108479 55 https://cdn.slidesharecdn.com/ss_thumbnails/thejourneymappingguidance-cabinetoffice1-100319065521-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 09 03 10 N Housing Trusts /slideshow/09-03-10-n-housing-trusts/3476070 09-03-10nhousingtrusts-100319063846-phpapp01
Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services.]]>
Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services.]]> Fri, 19 Mar 2010 06:38:39 GMT /slideshow/09-03-10-n-housing-trusts/3476070 GeraldPower@slideshare.net(GeraldPower) 09 03 10 N Housing Trusts GeraldPower Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/09-03-10nhousingtrusts-100319063846-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation to Norther Housing Trusts group on how perfomance metrics can help in managing contact centres and improving services.
09 03 10 N Housing Trusts from Gerald Power
]]> 625 2 https://cdn.slidesharecdn.com/ss_thumbnails/09-03-10nhousingtrusts-100319063846-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-GeraldPower-48x48.jpg?cb=1683739750 My last job was with the Cabinet Office working as part of the Directgov team, I have now left the government and will be working on a freelance basis on digital delivery projects in the private and public sector. trapeze-transformation.com https://cdn.slidesharecdn.com/ss_thumbnails/11-02-01capitafebcontactcentres09-110606082330-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/11-0201-capita-feb-contact-centres-09/8222070 Digital by Default https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-110606082134-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/10-0521-capita-conf12-8222045/8222045 10 05-21 capita conf1-2 https://cdn.slidesharecdn.com/ss_thumbnails/10-05-21capitaconf1-2-100522035519-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/10-0521-capita-conf12-4219503/4219503 10 05-21 capita conf1-2